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SHIPPING & RETURNS
Cimarron Sports offers standard UPS and FedEx Ground Delivery within the continental U.S. We will not ship internationally, except for Canada. Hawaii and Alaska customers, please contact our customer service department for more details.
Processing:
Your order will normally be shipped within 2 business days after placing
your order. Please contact our customer service department if your order
is being delivered truckline. Our representatives will be happy to assist
you in obtaining accurate delivery information and pricing.
Shipping Surcharge:
Some items may have an additional shipping and handling surcharge. (Please
refer to individual products for details)
Returns:
We accept returns within 31 days of the invoice date. If a return is needed, please contact us for instructions and a return authorization number. Cimarron Sports reserves the right to charge a 10% restocking fee (with a minimum charge of $10.00) for unused products and a 25% restocking and reselling fee, if the product has been used. Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts, and packaging.
Custom orders and any orders that are cut or altered for you are final. Warranty
replacement is available for defective products that are covered by
a manufacturer's warranty at any time during the warranty period. Customers
are responsible for all shipping fees which are non-refundable.
Should you need to return merchandise, please contact our customer
service department to obtain a RMA number. (return merchandise authorization)
Repack the merchandise and return it to the following address. Please
be sure to include the RMA number on the outside of the box to ensure
proper credit.
Cimarron Sports - 12215 E Skelly Dr - Tulsa, Ok 74128 - RMA
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For your security, please return your merchandise with an insured courier
(e.g., Fed Ex, UPS, USPS Parcel Post) and retain your receipt. Cimarron Sports,
Inc. is not responsible for items damages or lost in transit.
If you are returning merchandise because it is damaged, defective,
or it was an incorrect product, Cimarron Sports will provide a prepaid
UPS return label.
Should you have any other questions please contact our customer service
department at 888-816-6517.