Here at Cimarron Sports, we strive to give you the highest quality possible for every penny you invest in our products. We work to continually upgrade and improve everything we sell - from our pitching machine balls to our biggest and best batting cage. You deserve the best product your money can buy!
That's why we've instituted "The Cimarron Guarantee."
We guarantee 100% satisfaction with your purchase. To back it up, we've made a 3-fold committment to you.
- We will remove all risk of purchase for our customers. Every Cimarron product is backed by our 31-Day Money Back Guarantee.
- We will stand behind our workmanship. If manufacturing, materials, or service problems arise, we will work with you personally to devise a custom-tailored solution for your situation.
- We will fully support our dealers. If you sell our products and a problem arises, we will work directly with your customer to resolve their concern. We won't leave you in the dark when it comes to servicing your Cimarron customer!
With the Cimarron Guarantee, you've got nothing to lose.
The Cimarron Guarantee Details
THE CIMARRON GUARANTEE: We guarantee 100% satisfaction with your purchase. Products may be returned for a refund within 31 days of the date the product was shipped to you, when returned in accordance with our Return Policy described below. Warranties on product purchases are described below.
WARRANTY: Cimarron Sports warranties its products with a minimum 1-year limited warranty against manufacturing, materials, workmanship defects. We will enthusiastically replace or repair your product at our discretion. See information on Voided Warranties below.
RETURN POLICY: Contact our office at 1-888-846-6517 for Return Merchandise Authorization # (RMA). Returns cannot be accepted without an RMA#. Depending on reason for return, you may be responsible for return shipping fees. Items that are drop shipped directly from other manufacturers may be subject to restocking fees determined by those manufacturer's policies. Custom orders are not returnable. Cimarron products returned after 31-days from ship date may be subject to either (a) restocking fees or (b) refusal of return. For more shipping and return information please visit our Policies Page
REFUSAL OF RETURN/VOIDED WARRANTIES: Products must be installed and maintained properly. Warrantee is void due to dealer or consumer negligence or abuse. Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any of such obligations by Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity [or telephone service]or other matters beyond our reasonable control.
SHIPPING DAMAGES: Cimarron Sports is not responsible for damage or loss in transit. We will, however assist you in filing a claim if all of the correct procedures have been carried out. When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against the packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Do not move any damaged freight to a different location. Call our office at 800-816-6517 about any freight damaged merchandise within 48 hours of receipt. Failure to follow any of the above procedures may invalidate any claim you may have against the carrier.